O/T Cancel your credit card before you die

[saxman]

Now some people are really stupid!!!! Be sure and cancel your credit cards before you die.

This is so priceless, and so, so easy to see happening, customer service being what it is today.

A lady died this past January, and Citibank billed her for February and March for their annual service charges on her credit card, and added late fees and interest on the monthly charge. The balance had been $0.00 when she died, but now somewhere around $60.00. A family member placed a call to Citibank. !

Here is the exchange:

Family Member: 'I am calling to tell you she died back in January.'

Citibank : 'The account was never closed and the late fees and charges still apply.'

Family Member : 'Maybe, you should turn it over to collections.'

Citibank : 'Since it is two months past due, it al ready has been.'

Family Member : So, what will they do when they find out she is dead?'

Citibank : 'Either report her account to frauds division or report her to the credit bureau, maybe both!'

Family Member : 'Do you think God will be mad at her?'

Citibank: 'Excuse me?'

Family Member : 'Did you just get what I was telling you - the part about her being dead?'

Citibank : 'Sir, you'll have to speak to my supervisor.'


Supervisor gets on the phone:

Family Member : 'I'm calling to tell you, she died back in January with a $0 balance.'

Citibank : 'The account was never closed and late fees and charges still apply.'

Famil y Member : 'You mean you want to collect from her estate?'

Citibank : (Stammer) 'Are you her lawyer?'

Family Member : 'No, I'm her great nephew.' (Lawyer info was given)

Citibank: 'Could you fax us a certificate of death?'

Family Member 'Sure.' (Fax number was given )


After they get the fax:

Citibank : 'Our system just isn't setup for death. I don't know what more I can do to help.'

Family Member : 'Well, if you figure it out, great! If not, you could just keep billing her. She won't care.'

Citibank: 'Well, the late fees and charges do still apply.' (What is wrong with these people?!?)

Family Member : 'Would you like her new billing address?'

Citibank : 'That might help.'

Family Member : ' Odessa Memorial Cemetery , Highway 129, Plot Number 69.'

Citibank : 'Sir, that's a cemetery!'

Family Member : 'What do you do with dead people on your planet???

[Fergie10]

lol people these days

[kitty kat]

Now that is priceless. You just wonder the benefits of "higher education".

[Boo]

Scott, that's the funniest thing I've heard for years! Too much! Thanks for making me laugh!

[wabi]

Sounds all to true (and familiar). My mother passed away last summer and one of the income accounts she had (insurance premium from my father's death) wanted several pages of paperwork filled out. All this was for a $12./month payment! I told them just to figure out what to do with the money because we were closing the bank account and they wouldn't have a place to deposit it anymore.
They finally closed it without all the forms.
BTW - her big incomes (teacher's retirement and social security) closed the accounts with just a phone call.

[ecoaster]

You really have to wonder sometimes . I once had a bar door man ask me for "Proof of Birth". I reached for my wallet, then looked at him and said, "it's right in front of you . I'm standing here aren't I?.

[Normous]

Funny

[dick195252]

If you Had not put Citibank in there, I would have thought that was a United States Government agency they were talking to

[Rich]

Just heard on the news this mornng about a nurse in Virginia Beach who stole a credit card from a patient who died in the ER. Got caught using it less than 12 hours later, the guy was fired on the spot and in jail right now.

Rich