Yesterday I shot 3D at Oxford; shortly after beginning the afternoon round I dryfired. My first thought was "it's OK, it's a Vixen!" but when I saw the shattered limbs I knew that it had been subjected to one dryfire (or minivan tire) too many.
So today I did the walk of shame through the Excalibur factory doors with my 9 year old brown Vixen and confessed my sins.
I was directed to the warranty area where I almost had the feeling that they weren't surprised to see me.
I confessed my sins again to Steve and without hesitation he took my baby to the operating area where he performed a very successful limb transplant . I was OVERJOYED that he was able to match brown limbs for my bow. What really amazes me is this: My bow is 9 yrs old. I've been shooting 3D for 6+ years. The bow is used for demo days where it's passed around and shot over & over again for hours. It's been dryfired several times by various people. It was run over by a minivan. There is no hiding the fact that this bow had been heavily used and abused. What other company anywhere would provide a new set of limbs for a 9 yr old bow with such high milage on it?
SERIOUSLY.
Any other company would say "Time to buy a new bow" or "You messed up big time, but we can sell you a new set of limbs for a few hundred $". Who even honours a warranty on something 9 yrs old anymore? Companies like that are few and far between!
I've always been an outspoken fan of Excalibur. I have never had qualms about recommending the xbows or the company. Having experienced their incredible customer service first hand today, I am impressed and quite frankly, a bit astonished.
I'm very grateful to be able to carry my old brown Excalibur Vixen again. We've been through so much together and it looks like we have a few more adventures ahead of us still.
Thank you Excalibur!!!
....it is so refreshing to see a company that is the epitome of the phrase; "CUSTOMER SERVICE!"
