My Exomax was so reliable I didn't consider keeping it when I upgraded to Micro. I'm now worried that my Dad's opinion on buying cars will apply to new Excalibur models. "Never buy one in it's first or second year production run. They haven't worked the kinks out" I guess we'll see.
Good point but here are some facts. The percentage of limb failures is significantly higher on an Exomax than either the Matrix or Micro models. Its just the volume of sales for the new models far exceeds the Exomax. We have been testing the Micro limbs for almost 2 years, I have personally been hunting with one with no issues. Will we have limb failures? All bows have limb failures, I don't care what make or model it is. Limbs are the working part of the crossbow, if something is going to break its going to be the limb. Our goal is to reduce the failures. Our average limb failure rate is under 2% of total sales which is pretty good.
We realize any problem or failure in a product is a royal pain in the butt and we do everything to avoid it. But this stuff will happen, nothing is perfect.
With this day and age of the internet and instant communication when somebody has an issue its immediately blasted everywhere. The more people see these problems talked about the more they question the quality of an item. This is good and bad. It keeps manufacture's on their toes to make the best product they can and offer awesome customer service. The bad side is people may get the wrong impression of an item and avoid buying something that is actually an excellent product.
Sorry for the long post, but this is something we address everyday. People are mortified when they have an issue and the common response is "I did all the research and thought I was buying the best, and then _______ broke!"
People expect perfection and so do we, but perfection is an unrealistic expectation. We just need to learn how to deal with problems when they do occur, and that's my job.
Peter
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