Excalibur Customer Service

[snuffbox]

I'm in England and have a had a couple of problems.
Dawn has been professional and efficient in getting things sorted.
Whenever I'm asked what crossbow should I buy as far as I'm concerned there is only one...........
Excalibur

[tomcat]

I personally have not had better CS from any other company, including Tenpoint which is pretty darned good (although they have a crappy warranty that is LIMITED and simply a joke for the premium price they are).

We haven't heard anything back from OP, so my assumption is he was made happy or there was very little substance to his complaint:)

[SummitSitter]

Hello,
I just bought a Excalibur I had a few questions so I called last week and then called yesterday and no one returned my messages so I just called and got a young snooty girl that could give two craps about me being a customer !! Is this the they way this company operates ? Maybe should have bought a different Crossbow !!

Go buy a Barnett then and stop trolling!

[vixenmaster]

Well i see yer goin to Kasas to deer hunt on the 7th of Nov. You haven't been back online since Nov. 3rd. Its really hard to advise someone who doesn't tell whats the problem wid the Excal Eclipse

[bubba]

I think ... As mentioned, you must have dialed the wrong number..... You for sure won't be getting a pat on the back from any Excalibur member here! I also think you are better off with a Barnett, turn the page....

[SummitSitter]

You must not have very good people skills. I had a problem with one of my limbs and it was me for free. Every time I have contracted Excalibur they have been nothing but pleasant and curtious.

[DaveShooter]

Hello,
I just bought a Excalibur I had a few questions so I called last week and then called yesterday and no one returned my messages so I just called and got a young snooty girl that could give two craps about me being a customer !! Is this the they way this company operates ? Maybe should have bought a different Crossbow !!

Maybe it was the wrong number.
Maybe you started off on the wrong foot.
Maybe you are mistaken.
I do know that their customer service is unrivaled.
I do know that one should ask questions of the source of purchase.
I do know that this is the busiest time of the year.
I do know that Excalubur and it's employees care.
I do know that few, if any at here believe that the way you describe your experience is really the way things went.
I do know that Ten Point is company you experience. Speak to Randy Woods. He's the sales manager at Ten Point and has a whole lot of patience.

X2

X3- Excal all the way !!!!

[DaveShooter]

I'm in England and have a had a couple of problems.
Dawn has been professional and efficient in getting things sorted.
Whenever I'm asked what crossbow should I buy as far as I'm concerned there is only one...........
Excalibur

X2....