Warranty work.
Moderator: Excalibur Marketing Dude
Warranty work.
Just wondering if you guys do your on warranty work when things happen to your xbow? Like let say you have a limb failure or something like that. How hard are they to change and get lined up? I ask because if you order on line you are kinda on your on with repairs correct?
Re: Warranty work.
No. I bought my micro online and Excalibur stood by it. I was only out of commission for about a week!!M77 ruger wrote:Just wondering if you guys do your on warranty work when things happen to your xbow? Like let say you have a limb failure or something like that. How hard are they to change and get lined up? I ask because if you order on line you are kinda on your on with repairs correct?
Micro 355 - (Mortal Cause II)
Stock String
Black Eagle Executioner Bolts
Tact Zone Scope
NAP SpitfiresXXX - 100 gn
ATN Shot Trak Video Camera
Stock String
Black Eagle Executioner Bolts
Tact Zone Scope
NAP SpitfiresXXX - 100 gn
ATN Shot Trak Video Camera
Re: Warranty work.
Did you have to send the bow back to them for repairs? Or did they send you the repair parts and you fix them yourself?
- GrassyKnoll
- Posts: 1421
- Joined: Sun Dec 12, 2010 9:13 am
- Location: Jackson, NJ
Re: Warranty work.
I do my own work when Excalibur sends me the parts because they are that easy to do yourself....
Matrix 380 Xtra with Vortex Viper XBR, Trigger Tech,
Matrix 380 Xtra with Vortex Viper XBR, ^^^
Matrix 380 Blackout with Vortex Viper XBR,
Micro 335 Raid with HHAv Vortex Crossfire II Pro Grade trigger
Matrix 380 Xtra with Vortex Viper XBR, ^^^
Matrix 380 Blackout with Vortex Viper XBR,
Micro 335 Raid with HHAv Vortex Crossfire II Pro Grade trigger
Re: Warranty work.
So changing limbs are no problem getting them on and aligned correctly? I only ask because since no one in my area is a Excalibur dealer I will be ordering on line and will be doing all future work on the micro that comes forth and since limb failure seems to be a issue with the micro I need to be able to fix it.
- Excalibur Marketing Dude
- Site Admin
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Re: Warranty work.
If you have an issue with any Excalibur Crossbow product please contact us directly or use our on-line warranty system. You can either send the product to us and we will repair it or we can also send you parts if you're comfortable doing your own work.
We will do whatever it takes to get you back up and operational with your crossbow. If you screw up and do something nasty like drop your crossbow out of a tree or run over it with your truck...we'll talk.
No matter the problem we can help and do our best to be as fair as possible.
Peter
We will do whatever it takes to get you back up and operational with your crossbow. If you screw up and do something nasty like drop your crossbow out of a tree or run over it with your truck...we'll talk.
No matter the problem we can help and do our best to be as fair as possible.
Peter
Re: Warranty work.
That's awesome. You guys are greatExcalibur Marketing Dude wrote:If you have an issue with any Excalibur Crossbow product please contact us directly or use our on-line warranty system. You can either send the product to us and we will repair it or we can also send you parts if you're comfortable doing your own work.
We will do whatever it takes to get you back up and operational with your crossbow. If you screw up and do something nasty like drop your crossbow out of a tree or run over it with your truck...we'll talk.
No matter the problem we can help and do our best to be as fair as possible.
Peter
Re: Warranty work.
M77 ruger wrote:So changing limbs are no problem getting them on and aligned correctly? I only ask because since no one in my area is a Excalibur dealer I will be ordering on line and will be doing all future work on the micro that comes forth and since limb failure seems to be a issue with the micro I need to be able to fix it.
I am 66 years old and in the past three years have had rotator cuff surgery on my right shoulder, double hernia surgery and a quadruple bypass. I have also changed limbs on a Excalibur Vortex and a Excalibur Matrix 330 during this time. I just finished putting together a Matrix 350 and plan on taking the limbs off in a few days to add limb dampeners and then reinstalling them.
So to answer your question...it is easy to do. I do cheat a little by using a 3/16" socket wrench to remove my limb bolts instead of a hand held allen wrench.
Wildlife Population Control Specialist
Re: Warranty work.
Sure cant beat that.Thanks EXCALIBUR.Excalibur Marketing Dude wrote:If you have an issue with any Excalibur Crossbow product please contact us directly or use our on-line warranty system. You can either send the product to us and we will repair it or we can also send you parts if you're comfortable doing your own work.
We will do whatever it takes to get you back up and operational with your crossbow. If you screw up and do something nasty like drop your crossbow out of a tree or run over it with your truck...we'll talk.
No matter the problem we can help and do our best to be as fair as possible.
Peter
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- Posts: 987
- Joined: Fri Mar 01, 2013 9:02 am
- Location: 35 mins North of Lake Erie and 35 mins East of Lake Huron
Re: Warranty work.
If you can work an Allen wrench there is nothing you cannot replace yourself. Everything fits in it's place easy as pie. An if you are not sure about something, ask here and you'll get 20 answers quick.
Re: Warranty work.
Yeah you guys are awesome for sure. I have already learned a ton from you guys. Glad I found this forum.Hunt it wrote:If you can work an Allen wrench there is nothing you cannot replace yourself. Everything fits in it's place easy as pie. An if you are not sure about something, ask here and you'll get 20 answers quick.
Re: Warranty work.
Do the limb dampeners change the weight of your cross bow?
I wanted to install a set on my Grizzly.
I wanted to install a set on my Grizzly.
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- Posts: 987
- Joined: Fri Mar 01, 2013 9:02 am
- Location: 35 mins North of Lake Erie and 35 mins East of Lake Huron
Re: Warranty work.
Yes, it kind of goes without saying if you add something you will increase the xbow by weight of whatever you are adding. Unless of course you remove something to counter act. If what you are trying to ask is "is it a noticable difference" ? I've added them to 3 of my bows - was it noticeable - no.
Re: Warranty work.
If your talking the Dr Stirrup dbKiller limb silencers, why do you take the limbs off ?robertyb wrote:I just finished putting together a Matrix 350 and plan on taking the limbs off in a few days to add limb dampeners and then reinstalling them.
Just curious as I put them on without removing the limbs. I slid the dbkillers over the end of the limb and string about two inches on each side. Then put on the stringing aid and cocked the bow. Then I could off one end of the string, slide it out from the silencers and then re attach and repeat on the other side ?
Parker Challenger
Gen-1 Micro 335 Camo
Matrix Cub
Bear Legion Compound
Gen-1 Micro 335 Camo
Matrix Cub
Bear Legion Compound
Re: Warranty work.
Thanks for your reply, I appreciate the feedback.
I know trigger creep is a common topic but has anyone experienced it with there grizzly? And if so how did you deal with it?
I know trigger creep is a common topic but has anyone experienced it with there grizzly? And if so how did you deal with it?