Thank you very much for taking the time to post and voice your opinion. I really appreciate that!Pydpiper wrote:You bought a great bow from a wonderful company. If you are not happy, then you are also entitled to say so.
Excaliburs customer relations is second to none in the world of product, before and after a sale, and I am sure your feedback is welcomed.
Do not be bullied on this forum to speak your mind about your purchase, you put down top dollar for a top notch bow, and your opinion is as important as anyone elses. It is feedback like yours that helps a company fix these issues, even if they seem insignificant to others. Not everyone is capable of whipping out a tap and die set and fixing things, and for what you paid, you shouldn't be expected to.
Sometimes it isn't about "screw holes" or "blemishes" that make a person take notice, it is about the taste it leaves in your mouth when the deal is done.
Your issue is fixable, and your complaint is valid, and more importantly, they WILL look after you.
It will all work out in the end, just stick with it and be assured that Excalibur has your best interest at heart.
I've got tremendous support from both the dealer/company, as community. I have no doubt this will be taken care of. Unfortunately, I didn't have time to get the tap and such today after a quick stop at local Lowes (can't find the size). But anyway, I'll get it fixed when I get back from my trip. Right now, it doesn't prevent me from shooting (I managed to shoot a few shots, seems better than me -- 1" or less at 20yds by me before dark... all the time I have, between lots community service I committed myself to, and work).
Again, I do appreciate all the help I got and I will report back with more details in about 10 days (or sooner if my trip got cut short).
Will
