great Tenpoint customer service to an Excalibur shooter

coyotesniper · Post by **coyotesniper** » Wed Jan 11, 2006 10:24 am

I have an Excalibur Exocet 200. Had seen a couple Xbows w/ a tenpoint steddy eddy rest. I already had a stoney point monopod. I e-mailed Tenpoint and talked to Randy.( he is the national sales manager) All I wanted is the parts to convert my monopod to a steddy eddy. He answered all my emails and located the parts I wanted. He said to give him my phone number and he would call the next morning. He called first thing.
Thats what I call GREAT service. I had told him I have an Excalibur, and he said they also make a GREAT Xbow. THANKS

GREYWOLF · Post by **GREYWOLF** » Wed Jan 11, 2006 12:25 pm

Thats sounds great , every co. should have a dependable customer service dept. that is the back bone of any buisness , Do you have any photos of your set up I would like to do something like that to my MAX
Thanks GREYWOLF

Digger · Post by **Digger** » Wed Jan 11, 2006 7:37 pm

I got a Steddy Eddy for one of my Vixens. I lost a couple of ball bearings from the quick disconnect and I asked Randy if he could send me a couple of bearings to replace the ones I lost. Randy took my address and sent a complete quick disconect the next day, and he knew I had it on an Excalibur.

wildwindom · Post by **wildwindom** » Wed Jan 11, 2006 7:49 pm

I have talked to randy many of times he practially replaced my ten point when one of the limbs cracked on it. He replaced the limbs and they didnt match the stock so he repalced it for me to FREE OF CHARGE randy and ten point are great in my book!!

warpipe · Post by **warpipe** » Wed Jan 11, 2006 7:55 pm

Another vote for Randy at Tenpoint. I've emailed numerous questions and he not only responds quickly but goes out of his way to help out. He's a real asset to the crossbow community.

Partikle · Post by **Partikle** » Thu Jan 12, 2006 9:31 am

I've never seen one of those. What's a steddy eddy used for?

Digger · Post by **Digger** » Thu Jan 12, 2006 10:11 am

Partikle, Its a new product by Ten Point. Its a mono pod you place against your body to steady your xbow. It can also be used like a regular mono pod if your sitting in a blind or kneeling to shoot a target.

http://www.tenpointcrossbows.com/archiv ... atalog.pdf

speedball · Post by **speedball** » Thu Jan 12, 2006 1:14 pm

Digger, what do ya think of the steady eddy, do ya make more accurate shots with it??, i'll have to talk to Russ at Ten-Point and maybe he'll let me shoot a bow with one on so i can see the difference

ya sometimes ya find good people at places that can make a whole company's persana, i dont know Randy but now i'm gonna have to have Russ show me who it is and thank him personally for the good replys and service cause we all need that!!!! speedball..........

Digger · Post by **Digger** » Thu Jan 12, 2006 1:46 pm

I think the Steddy Eddy is a great accessory. I had a minor stroke a few years ago that left my left side weak and hard to hold the xbow steady, this does hold it on target whether its a foamy or a real deer.

GA.crossbowhunt · Post by **GA.crossbowhunt** » Sun Jan 15, 2006 10:37 am

man i am going to have to get one of those for my emag. i to have someting on my xbow by tenpoint it s the accu draw and i had to sedn ti off for repairs i i had to pay for was the shiping to and from cant beat that for service