no customer service from BSS (BowhunterSuperstore)

Boo · Post by **Boo** » Sat Oct 04, 2008 7:23 pm

It's a free world that we live in, everyone can do as they please with their money and their views. I for one will not buy from them again because they do not treat everyone the same as well as the fact that they wrote to a paying customer the way they did. Obviously no one here will look at anyone poorly or differently for doing business with BSS. Wabi is doing what some of us want and that is to inform others of what he didn't like. He knows we choose what we do with our own business in the end. I appreciate Wabi's input.

mikej · Post by **mikej** » Sat Oct 04, 2008 11:21 pm

i appreciate your input also wabi if they are willing to loose a customer over 3.50$

then they don't need my business

bill morrison · Post by **bill morrison** » Thu Sep 03, 2009 2:38 pm

not sure whether was bss or another supplier but i priced a package of broadheads the other day and shipping on one blister pack was 9.00. did not take me long to vacate that site. i too will not even look at the bss site from now on.

crazyfarmer · Post by **crazyfarmer** » Thu Sep 03, 2009 4:41 pm

bill morrison wrote:not sure whether was bss or another supplier but i priced a package of broadheads the other day and shipping on one blister pack was 9.00. did not take me long to vacate that site. i too will not even look at the bss site from now on.

im not sure where you will find shipping cheaper than 7.95 anywhere for items online no matetr how little the price..

Shipping should have been 7.95 from BSS though... dunno where they got 9bucks from?

Mike P · Post by **Mike P** » Thu Sep 03, 2009 6:26 pm

I just ordered two wooden stakes from BSS.

The shipping was $9.00.

I thought it extremely fair and worth every cent as I am going to drive both of the stakes through the heart of this thread in hopes of killing it once and for all.

dw · Post by dw » Thu Sep 03, 2009 6:40 pm

i bought my y25 relayer from them on ebay. they had and still have the cheapest price on them that i know of. 749.00. i paid with the wrong credit card and when i realized it i called them and asked them if they could cancell the paypal transaction and recharge it to the card i wanted to use in the first place. they said no problem and took care of it promptly. my bow arrived the next day. i'm happy. have bought several things from them with no problem.
"dw"

dw · Post by dw » Thu Sep 03, 2009 7:17 pm

i just went on their website to buy a fast flight string 19.99 9.00 shipping
i went to their ebay store 19.99 2.50 shipping. i bought it from ebay. always check your prices!
"dw"

awshucks · Post by **awshucks** » Thu Sep 03, 2009 8:27 pm

dw wrote:i just went on their website to buy a fast flight string 19.99 9.00 shipping
i went to their ebay store 19.99 2.50 shipping. i bought it from ebay. always check your prices!
"dw"

Danny Miller $14. Not sure on shipping, probably a buck or two.

crazyfarmer · Post by **crazyfarmer** » Thu Sep 03, 2009 9:31 pm

where is everyone getting 9bucks from?? Im showing anything up to 30bucks is only 7 for shipping?

up to 75 is 8.50

they always give me the 7.95 shipping even when I buy 90bucks worth from them... they must like me I guess

dw · Post by dw » Thu Sep 03, 2009 10:11 pm

my mistake 7.00 ground
"dw"
* Treestands and any items over 8lbs must be preapproved for USPS Priority services by calling 1-800-745-4296 for additional charges.
Order Amount Ground 2-3 Day USPS Priority
Up to $30.00 $7.00 $10.95
$30.01 - $75.00 $8.50 $12.95
$75.01 - $100.00 $9.95 $15.95
$100.01 - $200.00 $11.95 $19.95
$201.00 and over $14.95 $21.00

deerdhunter · Post by **deerdhunter** » Thu Sep 03, 2009 10:12 pm

I had a similar experience to wabi's with BSS. I saw something on ebay they were selling & called to inquire about the specifics of the item. I decided to buy it while on the phone with them. When it was totaled up it was more than I could buy it for online. When I ask why I got the same answer stated above - ebay was cheaper for them to do business. I decided not to buy the item. They could at least tell their customers up front that they can by it cheaper through their ebay listings.

Big58cal · Post by **Big58cal** » Fri Sep 04, 2009 5:00 pm

Most dissatisfied customers will not say anything at the time. They just won't do business with a place again.

Someone said it earlier in this thread that customer service seems to be a dying art. It's true. I guess people just don't care anymore. When I was doing the nuisance wildlife control, whenever I did a repair to keep a critter out, I made it so that it would stop anything short of an elephant. I didn't want to have to go back to the house because that was 1) bad impression to the customer if they had to call me back out; 2) lost money for me because they didn't get charged anything extra.

The customer should always come first, even if they are in the wrong. Ask anyone who is self employed how they treat their customers. If they treat them badly, they usually won't be in business too long.

I shop around to get the best price on stuff at times, but I also go back to certain places time after time, even if I have to pay a little extra. I know that if I ever have any kind of problem, they will make it right. That means a lot to me.

crazyfarmer · Post by **crazyfarmer** » Fri Sep 04, 2009 5:28 pm

Big58cal wrote:Most dissatisfied customers will not say anything at the time. They just won't do business with a place again.

Someone said it earlier in this thread that customer service seems to be a dying art. It's true. I guess people just don't care anymore. When I was doing the nuisance wildlife control, whenever I did a repair to keep a critter out, I made it so that it would stop anything short of an elephant. I didn't want to have to go back to the house because that was 1) bad impression to the customer if they had to call me back out; 2) lost money for me because they didn't get charged anything extra.

The customer should always come first, even if they are in the wrong. Ask anyone who is self employed how they treat their customers. If they treat them badly, they usually won't be in business too long.

I shop around to get the best price on stuff at times, but I also go back to certain places time after time, even if I have to pay a little extra. I know that if I ever have any kind of problem, they will make it right. That means a lot to me.

I value good customer service.. I even email people 6 times per day to let them know how their arrows are coming along.. im annoying sometimes

Im a firm believer in keeping the buyer informed of the status. But as you said, most places just want money and care less about talking to the person. I went in Gander Mountain the other day and waited 10 mins and no one offered to help me. They had something in the case I wanted, but needed a key to get. I love gander mountain, but got one bad impression of them a few days ago. I wont let they stop me from buying from them. Maybe they were shorthanded that day.. who knows.. 1 bad experience out of about 25 dealings doesnt sway me though

Mike P · Post by **Mike P** » Fri Sep 04, 2009 5:52 pm

crazyfarmer wrote: im annoying sometimes

TEAM ONTARIO wrote: Some times? That's a laugh. The dewd is a hoser! No chance in the contest, eh?

CF, just had to share that private message I received.