Recently posted about BSS charging double the s&h from their store than on eBay. I emailed and got no response, so I phoned Monday and was told I would have to wait for an email from the owner. Emailed again today and got this answer:
I apologize you didnt shop around before your purchase.
Ebay can be cheaper or more depending.
If you want the best price, always shop around.
Mark
Sent this in reply:
Sounds to me like I just lost $3.50.
Guess what!
You just lost a customer!
And I will certainly make your lack of customer service known on several
archery forums!
Sorry folks, but I don't like that type of customer dis-service! I'll never spend another cent there even if they refund my full purchase price!
Mike, that is a pretty lowly amount. Shows you how much of a two-bit company they are! I spend easily a few thousand dollars a year on archery stuff and will not spend a red cent there again. I will also block their emails to me.
I think it would be prudent to let some more responses gather then send the "big guy" a like to this thread!
When I first got off the road playing music (no place for kids) I went to work for a national autoglass company.
I was sent to Wichita Kansas for three weeks training.
We had a few days of actual hands on glass work but the rest of the time was spent on customer service.
How to properly answer the phone,interpet what the customers needs are and repond to them in a accurate,timely and friendly maner.
I learned that a happy customer will tell a few people how we did in serving their needs
But an unhappy customer will tell MANY people and the trickle down effect begins.If it was a very bad experiance then it can go on for weeks and lots of people will hear of it.
You will never really know how many customers you lost.
With the hunting and shooting sports under constant attack,the companys that serve us should be bending over backwards to make sure that our needs are met and when it is brought to their attention that they have dropped the ball,they should make it right and then some.
To respond to a paying customer complaining about an obvious ripoff in shipping in that rude tone is complety unacceptable and has now cost them COUNTLESS DOLLARS from this forum alone and I hope it is brought to their attention.
When I left the glass company(because of my transplant)I was no longer phyicaly able to do solo installs so my manager had me strictly doing warranty work so every customer I saw everyday had a problem and most werent happy so I learned how th be customer friendly and they all wanted only one thing.
FOR SOMEONE TO MAKE IT RIGHT,RIGHT NOW.
And IMHO yhay is what they deserve.
Scott
http://www.myspace.com/saxman1
Take a kid hunting
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This far they have ben quite good at answering questions from me and seemed to be a nice store. But when you get answers like that you see the true spirit...
Good to know. I will not order anything from them from Sweden. You just wonder what the would say if I got problems a half world away...
Sorry you are having bad luck with them wabi, They have always been great to me. I do not spend a lot with them but for sure is the first place I look for stuff.
I was looking to buy some inserts and nochs for some carbon express bolts and saw the shipping was $ 7.00 because that was all I wanted I just did not order .
The cost of gas going up is making everything go up. Just about everything I order the cost of shipping has doubled I don't like it but what can we do.
Bow Hunters Super Store sends me a add every month with a $5.00 off all orders over $50.00 the only thing is I do not have to spend $50.00 so does not do me much good.
I am fairly new to the sport of crossbow hunting, but have almost exclusively used BSS for all my crossbow supplies. Never had a problem, and have always received great customer service. I have to say that I am really surprised you got such a response from them, as it only takes one bad experience for people to spend their money elsewhere. I would hope that you will hear from them again, and that they would work to resolve any problems. Keep us posted, and thanks to all for the vast amounts of knowledge shared on this forum.
