Crankaroo rope breaking.

aerostarp · Post by **aerostarp** » Wed Sep 24, 2008 2:49 pm

I use my Excalibur x-bow alot for practice and with my shoulder I bought a new Crankaroo on Ebay recently. I noticed today that the rope is just about to give way right at the eyelet in the spool. I cut it shorter and retied it but the rest of the rope is starting to look a little ratty.

Any suggestions on what can be used to replace it from a hardware store? I hate to pay $20 including shipping to replace it since it doesn't last me long (just a few months.)

Thanks, Wayne

vixenmaster · Post by **vixenmaster** » Wed Sep 24, 2008 2:54 pm

you may find some braided nylon cord make sure its couple hundred lb strength

Bill T · Post by **Bill T** » Wed Sep 24, 2008 2:58 pm

Call us and we'll send you a new one. 1 800 463 1817. They should last a long time and obviously you have a burr on the edge of the mounting hole if it wore out there. Just take any sharp spots off with a fine bladed sharp knife before you put the new string on or you'll probably have the same issue again.

Grizzly Adam · Post by **Grizzly Adam** » Wed Sep 24, 2008 3:17 pm

Way to go, Bill!

aerostarp · Post by **aerostarp** » Wed Sep 24, 2008 4:16 pm

Thanks Bill : I called them and left them a message explaining the problem and gave them my phone # and mailing address. Hope that works. Wayne

raydaughety · Post by **raydaughety** » Wed Sep 24, 2008 5:52 pm

Bill T, your the man

. Excellent customer service.

aerostarp · Post by **aerostarp** » Thu Sep 25, 2008 6:45 am

Wow - I got a call back from a lady from Excalibur yesterday to tell me they were shipping me out a new rope free today. Wanted to know if everything was ok and hoped I had a good hunting season.

Heck - my Ex-wife never said anything to me like that.

Cossack · Post by **Cossack** » Thu Sep 25, 2008 8:09 am

That, friends, is a person who understands and lives the meaning of "above and beyond" (customer support).

It's a shame that the "extremely dry land area hitter bow" makers don't have a website so I could send them this. THIS is the main reason why I have purchased 3 Excals and none of theirs.

aerostarp · Post by **aerostarp** » Thu Oct 02, 2008 8:10 pm

Incredible Service:

It was just the other day when I notified Excalibur of my breaking Crankaroo string via this forum and today I received a new one in the mail already. They even included a letter reminding me of what to do and wishing me a good hunting season.

You can't beat that with a stick. Fabulous company with an equally fabulous product.

Thanks to all of you at Excalibur Crossbow.

Wayne