Excal Scope Warranty
Moderator: Excalibur Marketing Dude
Excal Scope Warranty
The last day of turkey season had the Matrix 355 and it was raining so left my bow uncased till the next day!Picked up bow looked through Tac-Zone and went WHAT It was like looking at bubble wrap.Handed bow to Kath and said what do you see,same thing!Raining today so called excal and got Peter on the phone and told him the story.Jumped in car drove up to the plant walked in and he came out and looked through the scope and i think he said wow!.Handed me a paper to put my name and number and things on as he took my bow to the emergency room Five minutes or so he showed back with my 355 all set to go .We chatted for a bit and off we went,had not been there anymore than 20 minutes.Just wanted to say a big THANK YOU to Excalibur for being a top notch company! EXCAL YOUR #1
vixen 11
exocet 175 with Aging custom stock #27
Exocet 175
exocet 200
matrix 355
Micro Camo 335
Micro Nightmare 335
380 Lynx
BJ custom arrows
Boo string on vixen
exocet 175 with Aging custom stock #27
Exocet 175
exocet 200
matrix 355
Micro Camo 335
Micro Nightmare 335
380 Lynx
BJ custom arrows
Boo string on vixen
- Carnivorous
- Posts: 3775
- Joined: Sun Dec 25, 2005 12:56 pm
- Location: Belleriver Ontario
Re: Excal Scope Warranty
Peter is top notch. I have dealt with him a few times and he went the extra mile to help me out.
A touch of frost has heightened your awareness and your heart steadily beats in anticipation. Your senses are suddenly alert to the movement on the forest floor and you realize that the moment of truth is at hand.
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- maine hunter
- Posts: 2347
- Joined: Thu Apr 19, 2012 6:23 pm
- Location: maine
- Contact:
Re: Excal Scope Warranty
x2, great people!!!bellerivercrossbowhunter wrote:Peter is top notch. I have dealt with him a few times and he went the extra mile to help me out.
355 matrix, big johns arrows- zombieslayers, g5 montecs, strikers. Vortex big johns arrows- zombieslayers g5 montecs 125. Lumenoks.
- yooper_man
- Posts: 777
- Joined: Mon Sep 03, 2012 3:38 pm
- Location: Marquette, MI
Re: Excal Scope Warranty
Are you saying moisture from the rain was inside your Tact-Zone scope?mr meat wrote:The last day of turkey season had the Matrix 355 and it was raining so left my bow uncased till the next day!Picked up bow looked through Tac-Zone and went WHAT It was like looking at bubble wrap.Handed bow to Kath and said what do you see,same thing!Raining today so called excal and got Peter on the phone and told him the story.Jumped in car drove up to the plant walked in and he came out and looked through the scope and i think he said wow!.Handed me a paper to put my name and number and things on as he took my bow to the emergency room Five minutes or so he showed back with my 355 all set to go .We chatted for a bit and off we went,had not been there anymore than 20 minutes.Just wanted to say a big THANK YOU to Excalibur for being a top notch company! EXCAL YOUR #1
Andrew
Last edited by yooper_man on Tue Jun 11, 2013 12:34 pm, edited 1 time in total.
2013 Excalibur Matrix 355 Xtra
2007 Leupold VX-I 2-7x33 Dark Earth NWTF Edition Turkey Plex scope
Dan xcaliber flemish Brownell XS2 string, 18" Easton XX75 2219 aluminum shafts, 2" Bohning Blazer vanes, NAP 170gr F.O.C., Danny Miller's RBBB's
2007 Leupold VX-I 2-7x33 Dark Earth NWTF Edition Turkey Plex scope
Dan xcaliber flemish Brownell XS2 string, 18" Easton XX75 2219 aluminum shafts, 2" Bohning Blazer vanes, NAP 170gr F.O.C., Danny Miller's RBBB's
Re: Excal Scope Warranty
Thats what we seem to think the problem was! was not there before and only had it out the once in the rain once!
vixen 11
exocet 175 with Aging custom stock #27
Exocet 175
exocet 200
matrix 355
Micro Camo 335
Micro Nightmare 335
380 Lynx
BJ custom arrows
Boo string on vixen
exocet 175 with Aging custom stock #27
Exocet 175
exocet 200
matrix 355
Micro Camo 335
Micro Nightmare 335
380 Lynx
BJ custom arrows
Boo string on vixen
- yooper_man
- Posts: 777
- Joined: Mon Sep 03, 2012 3:38 pm
- Location: Marquette, MI
Re: Excal Scope Warranty
I know Excalibur replaced the scope for free and very quickly, but having moisture find it's way into the NEW Tact-Zone scope is quite disconcerting.mr meat wrote:Thats what we seem to think the problem was! was not there before and only had it out the once in the rain once!
Andrew
2013 Excalibur Matrix 355 Xtra
2007 Leupold VX-I 2-7x33 Dark Earth NWTF Edition Turkey Plex scope
Dan xcaliber flemish Brownell XS2 string, 18" Easton XX75 2219 aluminum shafts, 2" Bohning Blazer vanes, NAP 170gr F.O.C., Danny Miller's RBBB's
2007 Leupold VX-I 2-7x33 Dark Earth NWTF Edition Turkey Plex scope
Dan xcaliber flemish Brownell XS2 string, 18" Easton XX75 2219 aluminum shafts, 2" Bohning Blazer vanes, NAP 170gr F.O.C., Danny Miller's RBBB's
Re: Excal Scope Warranty
They delivered my replacement scope right to me at Boo Fest last year, can't complain about that.
Exocet 200
S5 System
Shadowzone
S5 System
Shadowzone
Re: Excal Scope Warranty
I was not as fortunate with the scope warranty on my 380. My scope has the fuzzies except if your eye finds the sweet spot and you get a clear picture. Definitely a problem but Dawn the service rep at Excalibur offered no help saying the short scopes are like that. So I have a bad scope and no sign of help. I definitely won't hunting any dangerous game with this thing.
- yooper_man
- Posts: 777
- Joined: Mon Sep 03, 2012 3:38 pm
- Location: Marquette, MI
Re: Excal Scope Warranty
I suggest you call Danny Miller @ (740) 483-2312 he is a Excalibur dealer, maybe you can send in your Tact-Zone scope under warranty and upgrade to a Leupold VX-1 2-7x33mm scope. I heard Danny Miller uses Leupold's, so he of all people will understand.Couchguy wrote:I was not as fortunate with the scope warranty on my 380. My scope has the fuzzies except if your eye finds the sweet spot and you get a clear picture. Definitely a problem but Dawn the service rep at Excalibur offered no help saying the short scopes are like that. So I have a bad scope and no sign of help. I definitely won't hunting any dangerous game with this thing.
Andrew
2013 Excalibur Matrix 355 Xtra
2007 Leupold VX-I 2-7x33 Dark Earth NWTF Edition Turkey Plex scope
Dan xcaliber flemish Brownell XS2 string, 18" Easton XX75 2219 aluminum shafts, 2" Bohning Blazer vanes, NAP 170gr F.O.C., Danny Miller's RBBB's
2007 Leupold VX-I 2-7x33 Dark Earth NWTF Edition Turkey Plex scope
Dan xcaliber flemish Brownell XS2 string, 18" Easton XX75 2219 aluminum shafts, 2" Bohning Blazer vanes, NAP 170gr F.O.C., Danny Miller's RBBB's
Re: Excal Scope Warranty
I have never had a problem with my excal so I have never dealt with their warranty department. I read all the stories about the great warranty service
I find it odd that they would tell you, you'll have to live with it.
I find it odd that they would tell you, you'll have to live with it.
Re: Excal Scope Warranty
Best company I've dealt with to date!!! Had a new scope within a week...
Re: Excal Scope Warranty
my replacement scope will be back on tomorrow can't wait . yes you have to seek out the sweet spot. but I got use to that
Re: Excal Scope Warranty
Excal replaced my tact-zone scope when it was about 3 months old. Crosshairs were broken. No questions asked.