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During hunting seasons we experience very high call and email volumes and could delay the time it takes to get a response. We are trying to return calls as quickly as possible. Please utilize our on-line warranty system, doing so will result in having your problem looked after much quicker and improves our efficiency so we can look after everybody in a timely manner.
Also, please check our knowledge base to answer any questions you may have. We get many calls with questions that are answered on our website.
Thanks for your understanding and we apologize for any inconvenience.
We all know if something is going to break it will happen at the very worst possible time. Our goal is to look after your problem as quickly as possible so that you lose minimal time during your hunting season.
The first thing you should do is search the problem here on the forum. There are lots of knowledgeable users here that have seen pretty much every issue and could help determine if you really have a problem. If you do have an issue the quickest way to have it resolved is to use our on-line system which is available 24/7.
We love talking to our customers but during the busy season it may take us a day or two to call you back due to the very large call volume. Also, please do not call the warranty depot to find out the status of your warranty. They are trying to run their store and staff is busy selling and servicing product. If you use our system it will constantly keep you up to date with the status of your return plus even provide a date of when it was shipped back to you along with a shipping tracking number.
To use our on-line system please follow these easy steps:
1. Go to our website: http://www.excaliburcrossbow.com/warranty-submit/
2. Download the instructions of how to use the system here: http://www.excaliburcrossbow.com/wp-content/uploads/2017/11/2017-RMA-procedures.pdf
We hope you have no issues with your Excalibur Crossbow product but if you do our on-line system has proven to be a fast and easy way to look after issues and helps us better manage your warranty. If you have any questions please call us anytime.