lumizone scopes

macbe · Post by **macbe** » Tue Dec 02, 2008 2:09 pm

we are having trouble finding any dealers in the states that have this scope,they all were sent back because of problems.any of the excalbur staff known when we will be getting them to the dealers.we have one month left to hunt and need one.

GA.crossbowhunt · Post by **GA.crossbowhunt** » Tue Dec 02, 2008 3:05 pm

try dan miller @ horizontal archery 740 483 2312 hhe list his at 149.00

sumner4991 · Post by **sumner4991** » Tue Dec 02, 2008 3:11 pm

GA.crossbowhunt wrote:try dan miller @ horizontal archery 740 483 2312 hhe list his at 149.00

Yep . . .I would ONLY buy off Dan Miller when it comes to the scope. No one else.

dutchhunter · Post by **dutchhunter** » Tue Dec 02, 2008 3:39 pm

why would that be summer i donot get it a scope new in the box is a scope nw in the box thy all have the same warranty we are talking about the lumazone i have one i will sell open to offers new in the box it is just as good as one from dan miller i am 100% sure DUTCH

Pydpiper · Post by **Pydpiper** » Tue Dec 02, 2008 4:51 pm

Dutch, Dan Miller is the US guy for Excalibur, he has the same (almost) reputation as the guys who deal directly with Excalibur here.
I have spoke to Dan a few times and he is indeed a great guy, but to us here Dan is an Extension of what we already have when it comes to warranty stuff.
He is also a wealth of knowledge, and is always willing to share what he knows, here we have the factory and Dan is not needed from that standpoint. US guys depend on him, and for good reason.

dutchhunter · Post by **dutchhunter** » Tue Dec 02, 2008 7:19 pm

oh i understand that and his skills are wiely known >but we are talking about buying a scope what is the dif if one buys it on ebay or from dan or MRspock thats all i just donot se a diff DUTCH

sumner4991 · Post by **sumner4991** » Tue Dec 02, 2008 8:03 pm

Dutch . . .I should have clarified. There were some lumizones that had recticle issues. Dan was testing them before sending them out to make sure they were good. If there is an issue, then Dan knows about it before anyone else.

You are right . . .if there is a problem, then Dan will make it right for USA customers, regardless of where the product is purchased. However, in the case of the scope, I'd perfer having Dan look at it before he sends it to me.

Scott

dutchhunter · Post by **dutchhunter** » Tue Dec 02, 2008 8:14 pm

i got ya just wasnot sure what you were getting at thanks for clearing it up DUTCH

Bill T · Post by **Bill T** » Wed Dec 03, 2008 9:44 am

We had a lot of warranty issues with the last batch of Lumizones, shipped from here last September and October. As noted we have returned them to the supplier and stopped shipping till we are 100% sure that the newly manufactured ones are at least as good as last years production. This sort of thing is very embarassing for us, we sure didn't see it coming and we won't tarnish our reputation like that again if we can help it. As a result there will be a break where Lumizones are not available, but when they are you can rest assured that they'll be an even better product than they were before our recent problems started. Hang in there and we'll get them back in the system soon, and if you have had a problem with the bad batch please accept our sincerest apology and know that we are doing our best to take care of everyone who has had issues.......Bill

Mike P · Post by **Mike P** » Wed Dec 03, 2008 9:58 am

Bill, you just can never be sure of anything that you don't do in house. Nature of the beast. And I am certain you do not want to enter the competitive world of scope manufacturing.

Not all incoming inspections will guarantee that everything is caught that may be a problem. So bad product will always have a chance to escape to the customers.

The measure of the company is how they handle the situation once the problem is identified. And once again, you show your customers why they will never be on the short end of the stick with any product that carries the Excalibur brand name. The brand name carries the guarantee.

That being said, It makes one wonder why anyone would ever purchase any other brand.

Bill T · Post by **Bill T** » Wed Dec 03, 2008 10:47 am

Don't overdo it Mike, we just try our best here!
I'm trying to gun hunt here this week too, although the weather has been marginal. Best of luck with that buck of yours.

macbe · Post by **macbe** » Thu Dec 04, 2008 6:13 pm

thanks bill t.one more guestion for you,i replaced the one lumizone because of fog up,they gave me a new one at our local shop,this was around sept.so far haven't seen any problem yet with this one,but worring that this one will go bad seeing it was around the time they were having a problem,with them.