Excellent Customer Service
Excellent Customer Service
I know this is nothing new but I just wanted to report that Excalibur came through yet again. I called them yesterday about a problem I had with a small splinter on one of my limbs and was told to bring it in and they'd fix it while I waited. Needless to say they did just that. I brought in my old limbs and I was handed a new HD set at no cost. Needless to say it made my day. My hat's off to Excalibur and a couple of members on this forum who pointed me in the right direction. Just another reason I love this forum.
The meat don't fry if the arrow don't fly!
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Matrix 355
Exocet 165
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Matrix 355
Exocet 165
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Doe Master
- Site Admin
- Posts: 4750
- Joined: Sun Jun 25, 2006 7:57 am
- Location: Baden , Ontario
Re: Excellent Customer Service
Yup the warranty department is top notch. Prone est ut nos es plurimus periculosus
Re: Excellent Customer Service
Ya, they're okay I guess, just don't ask them to sharpen your knife...Doe Master wrote:
The most important blood trail leads to the Cross...
Phoenix
HHA Optimizer
Hawke scope
Boo strings
Boo tuned trigger
Phoenix
HHA Optimizer
Hawke scope
Boo strings
Boo tuned trigger
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Doe Master
- Site Admin
- Posts: 4750
- Joined: Sun Jun 25, 2006 7:57 am
- Location: Baden , Ontario
Re: Excellent Customer Service
Sharpening knives is not part of the service .
Prone est ut nos es plurimus periculosus
Re: Excellent Customer Service
We are a little brand loyal on this forum and the custumer service is a huge part in that for me.
I have been hunting with Excalibur equipment for ten years and have not yet had to call them but their service I'm told is excellent
I have been hunting with Excalibur equipment for ten years and have not yet had to call them but their service I'm told is excellent
The best things in life are not things!!
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one shot scott
- Posts: 7033
- Joined: Wed Sep 10, 2008 10:20 pm
- Location: Ontariooh ohh
Re: Excellent Customer Service
Before I even thought about buying a excalibur I knew a guy who told me about a warranty repair he had done. He brought it to the factory and he said he was treated like a king. He received a tour of the factory and left that place feeling like they cared. When I came to the point that I was going to buy a crossbow its that story that sold me on excalibur.
I have yet to find anyplace that treats its customers as well as excalibur does when theres a warranty concern.
Heck, even when I dryfired my bow they still treated me with respect
I have yet to find anyplace that treats its customers as well as excalibur does when theres a warranty concern.
Heck, even when I dryfired my bow they still treated me with respect
*thumbhole vixen*original relayer*y25relayer*matrix380-
Re: Excellent Customer Service
NOICE!!
Gun control is like trying to reduce drunk driving by making it tougher for sober people to own cars.
Vortex
Trigger Tech 2.5 Trigger
ShadowZone Scope
S5 with dB Killer Bumpers
Boo String
Big John Zombie Slayers
Rage Broadheads
Vortex
Trigger Tech 2.5 Trigger
ShadowZone Scope
S5 with dB Killer Bumpers
Boo String
Big John Zombie Slayers
Rage Broadheads
Re: Excellent Customer Service
Customer service and the fact they are made in Canada were my initial reasons to go with Excalibur. Bill T's direct handling of an issue I had which was likely my fault and his saying, "...I will help you in return for your honesty..." is what has kept me here and helped me easily recommend Excalibur products to several fellow hunters that have not been dissapointed.
F
F
Re: Excellent Customer Service
I was relatively new to crossbows when one of the Exomax limbs started to develop a little splinter.
Contacted Excalibur and ended up with new limbs on the bow free of charge. Today I know the splinter was absolutely nothing to worry about.
It is great to know that they take service serious and care about the customer. I care too and ended up with two more Excal bows in the meantime.
Different story with Remington. The new 870 Express was shipped to Quebec for warranty and came back the same way. Pretty disappointed. Traded the gun in and got rid of all other Remington stuff I owned.
Quality is when the customer comes back, not the product. Excal seems to do a good job. Hope it stays like that.
Contacted Excalibur and ended up with new limbs on the bow free of charge. Today I know the splinter was absolutely nothing to worry about.
It is great to know that they take service serious and care about the customer. I care too and ended up with two more Excal bows in the meantime.
Different story with Remington. The new 870 Express was shipped to Quebec for warranty and came back the same way. Pretty disappointed. Traded the gun in and got rid of all other Remington stuff I owned.
Quality is when the customer comes back, not the product. Excal seems to do a good job. Hope it stays like that.