Where is customer service?
Moderator: Excalibur Marketing Dude
Where is customer service?
Just return from hunting with a broken 335 micro. The limb folded back while I watched. This is my second broken limb in less am 2 yrs and am not a target shooter that shoots a lot. I am in the 2nd week of archery season and the customer service person will not answer and there mail box is full. Looks like I bought from wrong company! I am NOT happy.
Re: Where is customer service?
Yesterday was a Holiday in Canada so there was no one to answer the phone,try again to day
vixen 11
exocet 175 with Aging custom stock #27
Exocet 175
exocet 200
matrix 355
Micro Camo 335
Micro Nightmare 335
380 Lynx
BJ custom arrows
Boo string on vixen
exocet 175 with Aging custom stock #27
Exocet 175
exocet 200
matrix 355
Micro Camo 335
Micro Nightmare 335
380 Lynx
BJ custom arrows
Boo string on vixen
Re: Where is customer service?
Just did. They still must be in holiday mode!
Re: Where is customer service?
Go online and fill out the RMA. You'll have to do it anyway, start the process first. Then when you call it'll already be in the works. .
Otherwise you could call directly to one of their warranty centres if you are in the USA.
Otherwise you could call directly to one of their warranty centres if you are in the USA.
Blackout BD-Axe "Hatchet340"
Suppressor 400TD
Assassin 400Extreme
Suppressor 400TD
Assassin 400Extreme
Re: Where is customer service?
Already did that.
Re: Where is customer service?
Where are you located?
Blackout BD-Axe "Hatchet340"
Suppressor 400TD
Assassin 400Extreme
Suppressor 400TD
Assassin 400Extreme
Re: Where is customer service?
I don't get it my son last week Sunday the 1st had a splinter on the right limb micro 335 maybe 150 shots he got his info from Excalibur to call Woody's, He did so on the 3rd he was told to ship the riser and limbs to them . He mailed out on the 5th had confirmation email the 7th that they received it, and yesterday got a tracking # its on its way back to him. I think that's pretty good IMO.
335 Micro "THOR" as in "Thorin Oakenshield"
RamCat 125gr. AKA Battle Axe
NChunterKW Flemish String
15.5" Excalibur Dan Zombies
When it Flies something dies !
RamCat 125gr. AKA Battle Axe
NChunterKW Flemish String
15.5" Excalibur Dan Zombies
When it Flies something dies !
- NEPAbowhunter
- Posts: 524
- Joined: Fri Aug 17, 2012 1:15 pm
- Location: Steamtown, PA.
Re: Where is customer service?
That sucks jdlouie! They are going to take care of you that's for certain. You should consider buying another bow for a backup or a set of limbs. I would be upset also especially during the season. Hopefully you get taken care of quickly and are back at it. Good luck.
Matrix 355
Bulldog 380
Mission Sub-1
https://www.youtube.com/watch?v=bS9N8dEdZCQ
Bulldog 380
Mission Sub-1
https://www.youtube.com/watch?v=bS9N8dEdZCQ
Re: Where is customer service?
Solid advice, and I would do this with any brand just because I only have so many vacation days, and decent hunting days to think about missing any of them. Sucks about your situation, and I sure hope you get back out in the bush soon.NEPAbowhunter wrote: ↑Tue Oct 10, 2017 5:01 pmThat sucks jdlouie! They are going to take care of you that's for certain. You should consider buying another bow for a backup or a set of limbs. I would be upset also especially during the season. Hopefully you get taken care of quickly and are back at it. Good luck.
It’s not the way you rock, it’s the way that you roll!
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- Posts: 13618
- Joined: Wed Sep 14, 2005 3:51 pm
- Location: Western Ky
Re: Where is customer service?
What is up wid all of this sendin Riser n limbs front in end ? What happened to sendin in the broke limbs ?
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- Posts: 772
- Joined: Sun May 15, 2011 7:29 pm
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Re: Where is customer service?
vixenmaster wrote: ↑Tue Oct 10, 2017 6:39 pmWhat is up wid all of this sendin Riser n limbs front in end ? What happened to sendin in the broke limbs ?
[/quote
My daughter had to send in her riser also , She got back a different riser . She might of had a gen 1 because it looked a lot different.
Matrix 355
Axiom (Alum.Rail)
Matrix B.D 330
Axiom (Alum.Rail)
Matrix B.D 330
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- Posts: 13618
- Joined: Wed Sep 14, 2005 3:51 pm
- Location: Western Ky
Re: Where is customer service?
I am wonderin if'en they are gatherin up the 1st Gen. Micro Riser's ? The replacin them wid this latest Micro Riser
Re: Where is customer service?
I think you got it figured out there Mike!vixenmaster wrote: ↑Tue Oct 10, 2017 7:57 pmI am wonderin if'en they are gatherin up the 1st Gen. Micro Riser's ? The replacin them wid this latest Micro Riser
It’s not the way you rock, it’s the way that you roll!
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- Posts: 373
- Joined: Sat Mar 19, 2016 4:51 pm
- Location: China Spring, Tx
Re: Where is customer service?
When I had limb problems with my 350 earlier this year Danny had me send in limbs and front end and it came back with the new limb spacer apparatus on it.also very prompt service.
Matrix 350 LE 18 in. Diablos 150 gr. Boltcutters Zombie Slayers 150 gr. Slick Tricks C2 crank Hawkke XB 30 Pro SR
Re: Where is customer service?
I sent my Micro 355 front end in over 2 weeks ago and still have not got my replacement. It's peak of the busy season and maybe caught in Customs if you are in US. I know it's tough but have patience and understand the logistics.