Getting Warranty Help From Excalibur..
Moderator: Excalibur Marketing Dude
Getting Warranty Help From Excalibur..
Just wondering if any of you have had any problems getting warranty work done?? A friend of mine has been trying to get anyone from Excalibur to respond to him for help on getting an ADF replaced.. He has emailed Peter from this site, which Peter sent 1 email reply, and tried to call him a few times but has had no luck actually talking to him. Just wondering what the secret is to getting something replaced through Excalibur??? He has been trying since November....
Re: Getting Warranty Help From Excalibur..
Getting Peter to respond is generally not an issue most of the year. November is right in the middle of helter-skelter, AKA hunting season where all the knobs get out their hunting equipment and then call with questions and problems so your friend may have got lost in the shuffle.
Try an email and a PM now that the ATA has come and gone
Try an email and a PM now that the ATA has come and gone
Some people just like stepping on rakes
Re: Getting Warranty Help From Excalibur..
Call Danny Miller
someone here will give the number.
Dave
someone here will give the number.
Dave
2010 equinox,
known as doe bow
vixenmaster custom string
swacker bhs, 2/1/4" cut 120 grn.
xx75 Easton 2219,s
firebolt arrows
S5 pads
if it ain't broke don't fix it
be safe in all you do
see ya in the woods
<-------<
known as doe bow
vixenmaster custom string
swacker bhs, 2/1/4" cut 120 grn.
xx75 Easton 2219,s
firebolt arrows
S5 pads
if it ain't broke don't fix it
be safe in all you do
see ya in the woods
<-------<
Re: Getting Warranty Help From Excalibur..
I’ve only had a handful of issues over the years but I don’t think it has over been over 24hrs to receive a reply by phone or email. He needs to make sure he fills out and submits the RMA form on the website to ensure swift action.
Hybrid Micro BD 360
Micro Mag 340
Boo Strings - Trinity Strings
Zombie Slayers
Swat & TOTA Broadheads
Micro Mag 340
Boo Strings - Trinity Strings
Zombie Slayers
Swat & TOTA Broadheads
Re: Getting Warranty Help From Excalibur..
Danny does not do warranty work anymore
https://www.excaliburcrossbow.com/phpBB3/viewtopic.php?f=1&t=71752
https://www.excaliburcrossbow.com/phpBB3/viewtopic.php?f=1&t=71752
Some people just like stepping on rakes
Re: Getting Warranty Help From Excalibur..
Read this:
https://www.excaliburcrossbow.com/phpBB3/viewtopic.php?f=1&t=58563&sid=79552eb79108b195b9c31441a866de80
https://www.excaliburcrossbow.com/phpBB3/viewtopic.php?f=1&t=58563&sid=79552eb79108b195b9c31441a866de80
EXCALFFLICTION 1991 ->>----------> 2024
Matrix 355
Huskemaw and Leupold crossbow optics.
Boo Strings
SWAT BH's and TOTA heads.
Teach Your Family How To Hunt So You Don't Have To Hunt For Your Family
Matrix 355
Huskemaw and Leupold crossbow optics.
Boo Strings
SWAT BH's and TOTA heads.
Teach Your Family How To Hunt So You Don't Have To Hunt For Your Family
-
- Posts: 620
- Joined: Thu Feb 21, 2019 3:23 pm
Re: Getting Warranty Help From Excalibur..
I used the online warranty system for a Pro Shot trigger repair recently. It was a seemless process and for me a heck of a lot cleaner and easier than emailing back and forth. Kudos to excal for a smooth process.
adapt3Dprints.square.site
(Charger EXT blackout covers, Charger handle stow brackets, Cheek Rests)
327 Short Banshee
BD417
Micro/Matrix hybrid Steambow
Franken360
(Charger EXT blackout covers, Charger handle stow brackets, Cheek Rests)
327 Short Banshee
BD417
Micro/Matrix hybrid Steambow
Franken360
- onebigskittle
- Posts: 2041
- Joined: Tue Sep 21, 2010 1:08 am
- Location: Keysville Virginia
Re: Getting Warranty Help From Excalibur..
https://www.excaliburcrossbow.com/phpBB3/viewtopic.php?f=1&t=71559
- Doe Master
- Site Admin
- Posts: 4741
- Joined: Sun Jun 25, 2006 7:57 am
- Location: Baden , Ontario
Re: Getting Warranty Help From Excalibur..
Also bear in mind we are in Lock Down here . Some of the office is working from home certain days .
Prone est ut nos es plurimus periculosus
Re: Getting Warranty Help From Excalibur..
Thanks for the replies... I will have my friend try to contact again and try going through the warranty online request... I think he wanted to actually talk to someone but seems that is an old idea anymore... Thx All...
Re: Getting Warranty Help From Excalibur..
Not warranty work, but just the best customer service in the market place in my opinion. I bought a Vortex last year, and requested parts to remove the dissapators, they sent them free of charge. Then I fell upon a Y-25 and again asked for the hardware to remove them again from the newer bow, not only do I get parts sent again, but a congratulations to boot!
It’s not the way you rock, it’s the way that you roll!
Re: Getting Warranty Help From Excalibur..
I to think excalibur has the best customer service/ warranty operation in this world. I no sooner got the words out of my mouth about one of my limbs starting to fracture than they had a new set of limbs in the mail to me. Then I mailed my stock back to them because my trigger latches were eating my strings up, they replaced the whole trigger unit. Best I've ever seen! I'm looking for my 2nd excalibur bow.
Excalibur micro suppresser 400td, 16.5 inch zombie slayers, slik trik 150 gr. crossbow broadheads
Re: Getting Warranty Help From Excalibur..
And so it begins...Toyotun04 wrote: ↑Mon Jun 14, 2021 6:10 pmI to think excalibur has the best customer service/ warranty operation in this world. I no sooner got the words out of my mouth about one of my limbs starting to fracture than they had a new set of limbs in the mail to me. Then I mailed my stock back to them because my trigger latches were eating my strings up, they replaced the whole trigger unit. Best I've ever seen! I'm looking for my 2nd excalibur bow.
Blackout BD-Axe "Hatchet340"
Suppressor 400TD
Assassin 400Extreme
Suppressor 400TD
Assassin 400Extreme